Ada99 Terms & Conditions – Malaysia Betting Platform Terms of Use

1. Introduction & Acceptance of Terms

Welcome to ada99, an online Sports Betting and casino platform operating exclusively for the Malaysian market. This Terms & Conditions document ("Agreement") governs your access to and use of the ada99.xyz website, the ada99 mobile app, and all related services (collectively referred to as the "Platform").

By accessing or using the ada99 Platform in any way — including registering an account, making a deposit, placing a bet, or playing any game made available on the Platform — you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document. If you do not agree with any part of this Agreement, please discontinue your use of the ada99 Platform immediately.

This Agreement is a legally binding contract between you ("Member" or "User") and ada99. Please read this document carefully in its entirety. If you have any questions about any of the terms stated herein, please contact the ada99 customer support team via live chat before proceeding with registration.

2. Eligibility & Account Registration

To register and use ada99's services, you must meet all of the following eligibility requirements without exception:

• You are 18 years of age and above at the time of registration. ada99 does not permit, and will not tolerate, registration by any individual under the age of 18 under any circumstances.
• You are a legally competent individual residing in Malaysia, with full capacity to enter into a legally binding agreement.
• You are registering in your own personal capacity and not on behalf of any third party or business entity.
• You are not declared bankrupt nor subject to any ongoing bankruptcy proceedings in any jurisdiction.
• You have not previously had an ada99 account suspended or terminated due to a breach of Terms & Conditions.

Each individual is only permitted to hold one (1) ada99 account only. Multiple account registrations – including the use of different names, phone numbers, email addresses, identification numbers, or payment methods – are strictly prohibited and constitute a serious violation that may result in the termination of all associated accounts and the freezing of all available balances.

During the registration process, you are required to provide accurate, complete, and up-to-date information. ada99 reserves the right to request identity verification documents (KYC – Know Your Customer) at any time, including copies of your identification card, proof of address, or other relevant documents. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended until the KYC process is completed.

3. Deposits, Withdrawals & Financial Transactions

All financial transactions on the ada99 Platform are conducted in Malaysian Ringgit (RM / MYR). Accepted deposit methods are as follows:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX online banking (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other supported local banks)

The minimum deposit amount is RM 20 per transaction. Deposits are typically processed automatically and credited to your ada99 account within 30 seconds of successful payment confirmation. If your deposit has not been credited within 10 minutes, please contact ada99 customer support immediately with proof of payment.

Winnings may be withdrawn to a Malaysian bank account or e-wallet registered under the same member's name. The minimum withdrawal amount is RM 30 per request. ada99 endeavours to process all withdrawal requests within 5 minutes for e-wallet methods and within 1 business hour for standard bank transfers. Withdrawals exceeding RM 10,000 may require additional verification for security purposes.

It is ada99's policy that withdrawals may only be made to the same payment method used for the deposit, or to a bank account verified through the KYC process. This is a mandatory anti-money laundering measure. ada99 does not charge any processing fees for standard deposits or withdrawals; however, third-party payment providers may impose their own charges, which are beyond ada99's control.

4. Bonuses, Promotions & Rollover Requirements

Ada99 offers a variety of bonuses and promotions from time to time for both new and existing members, including welcome bonuses, weekly cashback, free spins, reload bonuses, and seasonal promotions. All bonuses are subject to the following terms and conditions:

• Each bonus carries a rollover (turnover) requirement that must be met before any winnings derived from that bonus can be withdrawn. The rollover requirement is typically expressed as a multiple of the bonus value — for example, a "25x rollover" means you must place bets totalling 25 times the bonus amount.
• Bonuses may only be used within the game categories specified in the relevant promotion's terms. Using a bonus in an ineligible category may not count towards fulfilling the rollover requirement.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Unused bonuses will expire within the period stated in their respective terms, typically 7 to 30 days from the date of issuance.
• Ada99 reserves the right to void bonuses and any associated winnings if there is evidence of abuse, fraud, or any attempt to manipulate the bonus system in an unauthorised manner.

Ada99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. ada99's decision on all matters relating to bonuses and promotions is final.

5. Betting & Gaming Rules

All bets placed on the ada99 Platform are subject to the specific game rules for each category — Sports Betting, live baccarat, slots, virtual sports, and others. Members are responsible for understanding the rules of each game before participating.

Confirmed bets cannot be changed or cancelled, unless the Cash Out feature is active and available for that bet, or in circumstances where ada99 reasonably determines that there has been a clear technical error in the display of odds or match information.

In the event of a technical disruption, software error, or system failure during any game or bet, ada99 reserves the right to:

• Voiding and refunding the affected bets;
• Settling bets based on available records where sufficient data has been retained;
• Suspending the outcome pending completion of a technical investigation.

The outcomes of actual sporting events under ada99's Sports Betting category are subject to verification from official sources. Should the official result differ from one announced earlier by any unofficial source, ada99 will use the verified official result to determine the outcome of all related bets.

For slots and Live Casino games, all outcomes are final once a round or game has been completed. Slot results are generated by a Random Number Generator (RNG) that is independently audited. ada99 has no control over or ability to influence RNG outcomes once a round has begun.

6. Prohibited Member Conduct

Ada99 members are prohibited from engaging in any of the following conduct. Violation of any of these prohibitions may result in immediate account termination and the freezing of all available balances:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in ada99's software, systems, or processes is strictly prohibited.
• Money laundering: Using the ada99 Platform for money laundering, terrorism financing, or any other illegal activity is a serious violation that will be reported to the relevant authorities.
• Multiple accounts: Registering, using, or taking advantage of more than one ada99 account to gain an unfair edge in bonus claims or for any other purpose.
• Use of unauthorised software: Using bots, automation software, scripts, or any other technical tools to access or interact with the ada99 Platform without authorisation.
• Account sharing: Allowing another individual to use your account, or using another member's account, including family members living in the same household.
• False information: Providing a false name, date of birth, phone number, address, or any other inaccurate personal information during registration or in any communication with ada99.

Ada99 employs a sophisticated activity monitoring system to detect unusual behaviour. If your account is flagged for review, ada99 reserves the right to temporarily suspend it during the investigation. Members found to have engaged in fraudulent activity will not receive any compensation for account suspensions arising from such investigations.

7. Privacy Policy & Data Protection

Ada99 takes member privacy seriously. All personal information collected during registration and use of the Platform is handled in accordance with ada99's separate Privacy Policy, which forms part of this Agreement by reference. We encourage you to read our Privacy Policy in full to understand how your data is collected, used, and protected.

In summary, ada99 uses your personal data for the following purposes:

• Processing your registration and verifying your identity (KYC);
• Processing deposits, withdrawals, and other financial transactions;
• Providing customer support services;
• Sending account-related communications, promotions, and service updates;
• Comply with all applicable legal and regulatory obligations;
• Detecting and preventing fraud and unlawful activity.

All communications between your browser or app and ada99's servers are secured with 256-bit SSL encryption. Payment card details are not stored directly by ada99 — they are handled by third-party payment processors that comply with PCI DSS security standards. For more information, please refer to ada99 Privacy Policy.

8. Account Suspension and Termination

Ada99 reserves the right, at its absolute discretion, to suspend or terminate any member's account at any time, with or without prior notice, if ada99 has reasonable grounds to believe that:

• The member has violated any Terms & Conditions set out in this Agreement;
• The member has engaged in fraudulent activity, manipulation, or money laundering;
• The account has been used by an individual under the age of 18;
• The registration information provided is false or misleading;
• There is a requirement to comply with directions from legal or regulatory authorities.

If your account is terminated due to a breach of the Terms & Conditions, ada99 reserves the right to confiscate any remaining balance in that account, including deposited funds, winnings, and bonus balances. Any bets still pending at the time of termination will be voided and settled at ada99's sole discretion.

Members also have the right to close their own account at any time by contacting the ada99 customer support team. Before the account closure is processed, all outstanding rollover requirements must be fulfilled or will be deemed forfeited, and any eligible balance will be transferred to the member in accordance with the standard withdrawal procedure.

9. Responsible Gaming

Ada99 is a strong advocate for responsible gaming and member wellbeing. We understand that for some individuals, gambling can become problematic, and we are committed to providing a safe and controlled environment for all our members.

Ada99 provides the following Responsible Gaming tools to all members at no cost:

• Deposit Limit: Set daily, weekly, or monthly deposit limits. These limits take effect immediately and cannot be increased without a 24-hour waiting period.
• Loss Limit: Set a daily, weekly, or monthly net loss limit to control the total amount you can lose within a given period.
• Bet Limit: Limit individual bet sizes to avoid placing large impulsive wagers.
• Session Time Limit: Set a limit on how long you can play in a single session before the system sends a reminder or automatically logs you out.
• Self-Exclusion: Temporarily suspend access to the ada99 Platform (7 days, 30 days, 90 days, 6 months) or permanently.
• Check History: Full access to your betting, deposit, and withdrawal history for your personal review at any time.

If you or someone you know is experiencing gambling-related issues, please seek help from Talian Kasih: 15999 – Malaysia's official crisis helpline, available 24 hours a day, 7 days a week, free of charge. For more information on ada99's responsible gaming policy and tools, please visit Responsible Gambling page us.

10. Liability Limits

To the extent permitted by applicable law, ada99 shall not be liable for any indirect, consequential, special, punitive, or exemplary losses arising from or in connection with the use of the Platform, including but not limited to:

• Financial losses resulting from losing bets, which are a risk accepted by the member as part of gambling activity;
• Service disruptions caused by factors beyond ada99's control, including internet connectivity failures, power outages, or third-party service provider issues;
• Losses arising from unauthorised access to a member's account due to the member's negligence in safeguarding their login credentials;
• Inaccuracies or delays in information and data provided by third-party sources.

Ada99's maximum liability to any member for any claim arising from this Agreement is limited to the net deposit amount made by that member in the 30 days preceding the relevant claim.

11. Dispute Resolution

Should any dispute arise between you and ada99 in connection with this Agreement or your use of the Platform, the following steps must be followed in order:

• Step 1 – Customer Support: Contact the ada99 customer support team via live chat or email at support@ada99.xyz with full details of your dispute. ada99 will investigate and respond within 3 business days.
• Step 2 – Escalation: If you are not satisfied with the customer support team's resolution, escalate the dispute to a senior ada99 manager via the same email address, indicating that you wish to escalate the matter.
• Step 3 – Final Resolution: ada99's decision on all disputes is final and binding. ada99 is not obligated to refer any dispute to an external panel unless required by applicable Malaysian law.

This Agreement is governed by and construed in accordance with the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the Malaysian courts for any claims or proceedings arising from or in connection with this Agreement.

12. Miscellaneous and Contact Information

Ada99's failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, while all remaining provisions shall continue in full force and effect.

This Agreement constitutes the entire agreement between you and ada99 regarding your use of the Platform, and supersedes all prior agreements, proposals, or representations, whether oral or written, relating to the same subject matter.

If you have any questions regarding these Terms & Conditions, please contact us:

• Email: support@ada99.xyz
• Live Chat: Available 24 hours a day, 7 days a week on the ada99 Platform
• Website: ada99.xyz